Terms and Conditions

My Waka Your Waka Limited is the trading name of the Operator.
We hope you enjoy your journey with us and we endeavour to provide you with a safe experience for your trip.  The service to which you (“I” and “you” “the customer”) have booked to engage can carry a small degree of risk, and by participating in the activities provided by the Operator you are expressly assuming those risks personally and to the maximum extent permitted by law. You release the Operator and its officers and employees from any liability, claims, losses, damages or expenses caused by any event including but not limited to:
  • Personal injury or death
  • Property loss or damage
  • Acts which may be construed as negligent or accidental
  • Any other loss, damage, suffering, emotional or nervous disorder

By participating in the activity, I, the customer, agree to the conditions set out above, and consent to the Terms and Conditions set out below.

Terms and Conditions
  1. I agree that my successors, executors, administrators and next-of-kin are bound by the Terms and Conditions.
  2. I agree not to commence any litigation or proceedings in any country in relation to the risks and perils I put myself at and to indemnify the Operator against any such claim.
  3. I consent to receive medical treatment in the case of injury, or illness during the activity and to indemnify the Operator against any claims in respect of that treatment.
  4. I agree that any films, sound, video or other records taken of or during the activity will not be used in any promotion or advertising without the prior consent of the Operator, however the Operator may use such recordings itself at its complete discretion without any prior approval from the customer.

The Operator accepts no responsibility for any loss or additional expenses arising from changes, delays or cancellations of the services and activities of the Operator.  The Operator recommends that all customers have up-to-date travel insurance arrangements in case of unforeseen circumstances. 

Booking Terms

Refundable: Once your booking is confirmed, a 25% cancellation fee applies. To receive a refund (minus this fee), please contact us at least 7 days before your booking date. For bookings made within 7 days of the service date, you must notify us at least 48 hours before your booking to be eligible for a refund.

Changing your booking: If you need to move your booking to another day, please get in touch. We’ll do our best to help, but changes are not guaranteed and depend on availability.  

We appreciate your understanding – these policies help us manage our schedule, allocate vehicles and drivers, and keep our service running smoothly for everyone.

Our services are provided in good faith and all care is taken to ensure the safety of our clients. My Waka Your Waka cannot absolutely guarantee customer safety. My Waka Your Waka  accepts legal responsibilities but cannot be held responsible for personal injury or for loss, theft or damage of/to your equipment outside legal responsibilities. My Waka Your Waka provides transport to and, or from any location arranged by the client. My Waka Your Waka assumes no responsibility for the clients movements while out of the operators care. 

Other Conditions

Prices are subject to change. Any increases since the date of issue are at the cost of the customer payable to the Operator.

Website

All material on this website cannot be used for any purpose without permission. This website may only be accessed via a standard web browser.

Changes to Terms and Conditions

The Operator reserves the right to change these Terms and Conditions at any time without notifying users of this site.

Payment

All prices on this website are quoted in New Zealand dollars.  A booking is considered confirmed when full payment is received and the operator is not obligated to begin or complete any service without full payment in advance.  Payment for bookings is required in full at the time of booking. Payment can be made via bank transfer in New Zealand dollars, Fast Tap Pay or cash.  For payments made using a credit card issued from a country other than from a New Zealand bank, depending upon the currency in which your card was issued, your credit card provider may impose foreign exchange fees and other fees in accordance with your arrangements with that credit card provider. The Operator is not responsible for currency conversion or any fees imposed by your credit card provider, and any questions relating to such matters should be directed to them.
Payment Details:
Swift:                               ANZBNZ22
Account name:       MY WAKA YOUR WAKA LIMITED
Account number:  01- 0495 – 0520568 – 00
 
Booking Confirmation 
Upon completion of your booking, a receipt of payment and booking confirmation will be emailed. Please be adequately prepared if walking the Tongariro Alpine Crossing see list of personal equipment and the Current Weather Forecast on our Tongariro Alpine Crossing tab. It is the client’s responsibility to ensure they have appropriate clothing and footwear and are in a fit medical state to undertake any activity. 
 
Governing Law This website and all component parts, including these Terms an Conditions are covered exclusively by the laws of New Zealand and you agree to submit to the exclusive jurisdiction of the courts of New Zealand. These Terms and Conditions are binding once a booking is confirmed.
 
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